Cancellations & Refunds

  • Whilst we’re all about ‘wowing’ you with our care and skills and continually strive to delight every client, we do not refund if you simply change your mind.
  • As we hold your appointment time just for you and turn away other clients to prioritise it for you, we require at least 24 hours’ notice to cancel your appointment for standard appointments of up to 3 hours. For longer appointments such as Colour Correction, Keratin Smoothing or Extensions, a minimum of 48 hours’ notice will be required to avoid forfeiture of deposit.
  • In the case of pre-paid treatments (including services booked under a membership program and gift vouchers), the treatment will be forfeited if the appointment is not honoured or it is cancelled within 24-48 hours of the appointment time.
  • Weddings or large group bookings will require a minimum of 50% deposit to hold the appointment times with the balance to be paid 48 hours prior to the day. A minimum of 14 days’ notice is strictly required for the cancellation of any Wedding or Formal appointment booking to avoid forfeiture of deposit.
  • Same rules apply for online bookings.
  • As it is used to purchase the product required in advance of the service, deposits paid for hair extensions are non-refundable for change of mind.
  • Whilst we are always happy to source your preferred products and will special order these for you, as we must purchase this product at the time of ordering, prepayment is required and non-refundable for change of mind.
  • Beautify Hair Design reserves the right to require deposits for any booking request.
  • Beautify Hair Design reserves the right to refuse service to anyone.
  • For Membership cancellation & refunds, please see Membership Terms and Conditions. 
  • Refunds will be provided where required under the Australian Consumer Law.
  • For any enquires, please contact Beautify Hair Design. at beautifulhair@beautifyhairdesign.com.au