Home » Deposit, Cancellations & Refunds
A deposit is taken at the time of booking your appointment.
For regular guests who rebook there is 2 options:
You have the option of using the deposit towards your appointment, or you can keep it on your account for future bookings. The choice is yours.
Yes, we process the deposit payment securely at the time of making the appointment, so we don’t keep a record of card details at all. We can either email or SMS you a copy of the payment receipt.
The deposit is held as security against the booking you’ve made. As long as you cancel or reschedule at least – 24 hours for a standard appointment of no more than 3 hours, or, 48 hrs for a longer appointment of more than 3 hours – prior to your appointment time, the deposit will remain in credit for you, or you can get the deposit refunded with the same payment method as you paid it.
If you do cancel at shorter notice or do not arrive for the appointment, the deposit is held to partially cover the loss to the business.
We totally understand that things come up and life isn’t always predictable. As long as we receive enough notice, 24 hours for a standard appointment of no more than 3 hours, or 48hrs for a longer appointment of more than 3 hours, there’s no cost to you at all. If you do cancel within that time or do not arrive for the scheduled appointment, we will need to retain the deposit to recover some of the loss to the business, having turned away other bookings to hold that amount of time for you.
As you can imagine, the cost to the business of no-show appointments can easily add up to thousands of dollars each week, that no business can afford to carry. We do understand that when things arise unexpectedly, these are not intentional on your part, however they do have a significant cost to our business that we need to avoid.
When you ask us to prioritise that time for you, we must ask you to do the same. Once we’ve booked out that time exclusively for you, we cannot take other clients so if you do not honour the appointment, there is a significant cost to the business in terms of wasted time and overheads, even if no product is used. Eventually that forces up prices for all clients, which is an unfair burden for them. The only way a deposit is held is if there has been a loss to the business because an appointment has not been honoured.
For standard appointments of up to 3 hours, 24 hours notice is required.
For longer appointments of 3hrs+, 48 hours notice is required.
At Beautify we understand things come up and you may run late. As we run a tight schedule, we can allow up to a maximum of 15 minutes late.
If any later you may not be able to have your desired services, or preferred stylist that you originally booked in for.
We are a proud sustainable salon. We recycle or repurpose up to 95% of salon waste.
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